FAQ’s 2018-02-21T08:39:58+00:00
Frequently Asked Questions

SAMPLES AND PROCESSING TIME

For more info, see our processing time page

Can I order a sample? How long does it take to arrive?

Of course you can! We encourage our clients to order multiple samples. We offer samples so that you can see the quality of our work, and get a little bit of extra information. We send along a sample packet which includes your sample(s), ordering information, color charts, and as many color swatches as you’d like! Our invitations ship within 2 business days.

How long does it take to order my invitations? When should I order?

Usually orders take about 1 week to design (proofs, revisions, final payment) and about 3 weeks to process (print & assemble). If you want to DIY Assemble your order, we can process in about a week-10 days.

Can I rush my order?

Yes! We offer a Rush option for $250 OR 25% of your total due, whichever is less.

PRINTING

What Papers Do you offer?

We offer the following papers, but you’re more than welcome to request something else.

Bright White  |  Warm White  |  Cream  |  Pearl*  |  Kraft*  |  100% Cotton*  |  Double Thick*  |  Epic Black*

*Indicates an extra fee

What Printing Methods do you offer?

We offer Flat Digital, White Printing, Thermography, Foil Stamping, Embossing, and Debossing. All of our prices reflect flat digital printing. If you’re interested in another method, please email us!

I don’t see my color… can I request a custom color text?

Sure! If you have a specific CMYK code you’d like printed, just let us know.

Can you print on dark paper? 

Yes! We offer white printing on dark paper. We also offer a method called “flooding”, which allows dark backgrounds to be printed on white paper so other colors of ink can be used.

ASSEMBLY

Will my order come assembled?

Please see our assembly options for information on general assembly

Are envelope liners assembled?

No. However, we offer liner assembly for $1 per envelope.

Do you sell just the pockets or envelopes? 

We generally don’t like to, but we’re always willing to help clients if we can… so if you’re really needing supplies, shoot us an email and we’ll see if we can help you out

PLACING YOUR ORDER & PROOFS

How do I place an order?

It’s super easy to get started on your order. All you’ll need to do is place your $100 deposit. You can place your deposit from any wedding invitation product page by choosing “place my deposit”. Once you do that, you’ll fill out our questionnaire and we’ll get started designing!

Can I change the wording on the invitation or insert cards?

ABSOLUTELY! We encourage you to! We want our invitation to be YOURS… so you can change wording, add, remove, etc.

Can I change the font?

Yes! We do require font changes be made prior to the first proof. Other font changes MAY incur a $50 font change fee… we’ll give you a heads up if this happens.  You can see our faves here

Is this invitation available in other colors?

YES YES YES! And best part is we don’t charge for it. Do you LOVE a suite but want to have it in a different theme or color scheme? You got it. We have over 200 colors to choose from (you can see our faves here), and we can ALWAYS find other colors if you have something else in mind

PAYMENT & FINALIZING

When is my balance due? Is my deposit removed?

Your balance is due upon finalization of your design. Your $100 deposit will be removed from the balance due, along with any other promotions or coupons.

How many invitations should I order?

We always recommend ordering an extra 10%. You’ll usually need 1 invitation per couple/family. If someone’s son/daughter is over 18, they should get their own invitation, even if they live in the same home. If you run out, we keep your file for 6 months. You may reorder a minimum of 10 invitations, so be sure to order extras during your initial order.

SHIPPING

How much is shipping?

USA Clients:

Most of our orders have a flat rate of $29 (for orders up to $1000) or $39 (for orders $1000-$2000). Orders over $2000 will be charged accordingly.

International Clients:

Shipping will be charged at time of completion. Usually, shipping ranges from $75-$100.

Who do you use to ship?

We ship most orders via USPS. It’s the cheapest, fastest (and in our experience) safest way to get them to you. Sometimes we’ll use FedEx, and rarely, we’ll use UPS. If you’d like a specific service or guaranteed delivery date, we can provide those.

Do I need to sign for my package?

Yes! This is one thing we REQUIRE. We don’t want your invitations sitting outside of your door! They need to be safe (and dry), so we require signature. If you’re not available to receive your invites when they arrive, no worries… you can always reschedule delivery or pick them up at the post office/ Fedex.